Shipping policy

At Crown Collectables, we aim to pack and dispatch all orders as quickly and safely as possible.

Processing Times

Orders are typically processed within 1–3 business days after payment has been received.

During product launches, sales, live breaks, public holidays, or high-volume periods, processing times may be longer.

We ship Australia-wide using trusted postal and courier services including:

Shipping options and pricing are displayed at checkout.

Tracking information will be provided once your order has been dispatched.

Please allow time for tracking updates to appear after receiving your dispatch confirmation email.

Estimated delivery times are provided by the shipping carrier and may vary depending on:

Delivery estimates are not guaranteed.

Customers are responsible for ensuring shipping details are correct before completing their order.

If an order is returned due to incorrect or incomplete shipping information, additional shipping charges may apply to resend the parcel.

If your parcel is lost or arrives damaged, please contact us as soon as possible with:

We will work with the shipping provider to assist in resolving the issue.

Pre-order items will be shipped once stock arrives and becomes available.

If your order contains both pre-order and in-stock items, the full order may be held and shipped together unless otherwise stated.

Release dates and arrival estimates are subject to change by suppliers and distributors.

International shipping may be available on selected products.

Customers are responsible for any customs duties, taxes, or import fees charged by their country.

For any shipping enquiries, please contact us via our website contact form or email support.